Core: Parallels RAS, Microsoft Entra ID, Active Directory, Azure, AWS, RDS, RAS Farms, Citrix migrations to RAS, identity providers, MFA, certificates
Toronto, Ontario
Infrastructure that runs quietly in the background.
Infrastructure Engineer & Cloud Consultant
Professional IT with experience designing, implementing and supporting enterprise Windows, cloud and hybrid infrastructures across MSP and enterprise environments. I've always enjoyed learning new technologies and understanding how enterprise systems work. Outside of work, I maintain a fully documented enterprise home lab where I build and test complete production-style environments from scratch, so I can keep learning and validating new technologies. Always happy to walk through the lab and talk through the design decisions behind it. Passionate about tech, scripting, automating, and gaming.
Experience
Core: AWS, Reserved Instances, Savings Plans, Cost Optimization, Azure, Windows Server, Linux, Active Directory, Microsoft Entra ID, VMware vSphere, Hyper-V, Microsoft 365, PowerShell, Datadog, Grafana, Zabbix, Cockpit ITSM, VPN, Firewalls, DNS, DHCP, IIS, SSL Certificates, SAP Infrastructure, Git, Terraform, Ansible
- 1 month role. Was planning to move to Canada, initially hired as Team Lead at Teamwork Mauritius, but since the move was happening within 2 months, duties were reassigned to help build the tech team in Mauritius.
Core: Microsoft SQL Server, Azure, DNS, CDN, API, PowerShell, F5, Grafana, Kibana, Chrome DevTools, Jira, Confluence
Core: IIS, Windows Server, Linux, AD, ADFS, SSO, 365 Administration, Hyper-V, OVH Cloud, DNS, PowerShell, SSL Certificates, Citrix, Centreon, VTOM, Tidal, VMware
Skills
AWS: VPC, IAM, Security Groups, Site-to-Site VPN, EBS, Reserved Instances, Savings Plans
Azure: IaaS, PaaS, SaaS
Active DirectoryMicrosoft Entra IDPIMMFA & Conditional Access
Windows ServerVMwareHyper-VLinux
Microsoft 365ExchangeSQL Server
VeeamAzure BackupAzure Site RecoveryDisaster Recovery
PowerShellTerraform
Networking & FirewallsITIL
Certifications
AWS Solutions Architect Associate
Azure Administrator Associate (AZ-104)
Azure Fundamentals (AZ-900)
ITIL® Foundation
GitLab Certified Associate
Language skills
| Language | Level |
|---|---|
| Creole (Mauritius) | Mother tongue |
| English | Native |
| French | Native |
Portfolio
Eight projects I owned end to end, presented as I actually experienced them.
- New customer onboarding had no real structure when I joined.
- Sales introduced the TCSM by email, and that was it.
- Infrastructure requirement forms were sent by non-technical sales staff, and customers who didn't understand the product often filled them out wrong.
- Result: extra meetings to redo work, and a rocky first impression.
- Raised the issue and pushed for recurring meetings between sales and delivery.
- Built a standardized onboarding presentation from scratch.
- Covered team structure, timezones, implementation phases and environment validation.
- Included contact info, documentation links, SOW location and quiet customer protocol.
- Every new customer now gets the same clear introduction.
- Rework from incomplete requirement forms dropped.
- Customers had one reference point instead of confused early meetings.
- Clients often didn't understand what they were paying for each month.
- Requests quietly turned into projects with no clear line drawn.
- The existing catalog hadn't been updated for current technology or severity handling.
- Redesigned the service catalog into three tiers: Bronze, Silver, Gold.
- Reworked the severity and priority matrix for consistent escalations.
- Drew a clear line between monthly plan items and separately scoped projects.
- Updated the catalog to reflect services clients actually needed.
- Clients had a much clearer picture of what their plan covered.
- Reduced disputes at renewal time.
- Made it easier to say "this is a project" without an awkward conversation.
- Client asked why AWS costs kept climbing year over year.
- The account had years of neglect: detached disks never deleted.
- Backups were running with excessively long retention periods.
- Reserved Instances and Savings Plans were purchased but never properly utilized.
- Servers were running SUSE Linux Enterprise for SAP licensing the client didn't need.
- Audited the account fully, training a junior team member through the process.
- Rebuilt several servers onto the correct licensing platform.
- Ran the rebuild in phases over several months on live production.
- Kept the same network addressing and data intact throughout.
- Cloud spend dropped 20 to 30% with minimal downtime.
- Savings became a concrete point in the client's renewal conversation.
- The junior engineer could run similar audits independently afterward.
- The client's DR environment ran on CloudEndure with no documentation.
- No handover notes, no one else on the team familiar with the setup.
- Needed to move to AWS Elastic Disaster Recovery before legacy support ended.
- Zero room for extended downtime during the cutover.
- Mapped the existing replication setup from scratch.
- Rebuilt the architecture on AWS DRS and configured replication for every server.
- Ran multiple recovery tests before committing to a live cutover date.
- Coordinated the actual cutover with client stakeholders in real time.
- Migration completed successfully with no data loss.
- Minimal disruption to the client's operations.
- Authored full runbooks so the environment never depends on one person again.
- A Qualys vulnerability scan came back with a long list of findings.
- Findings ranged from minor configuration issues to real exposure.
- Needed to be addressed quickly without disrupting live production.
- Worked through the Qualys report systematically.
- Prioritized findings by actual risk rather than just severity score.
- Carried out remediation directly: patching, configuration changes, closing exposure.
- Coordinated timing with the client so nothing broke production.
- Client's environment came out measurably more secure.
- Highest risk findings closed first, with a clear path for the rest.
- Reinforced that security is actively managed, not a one time checkbox.
- Originally hired as Technical Team Lead at Teamwork Mauritius.
- Approval for Canada came in within 1 month of starting.
- Duties were reassigned to focus on building out the technical team before the move.
- Conducted the technical interviews of candidates.
- Led the selection process for multiple new hires.
- Did this during my time as Technical Team Lead.
- Several people I hired are still with the company today.
- They've gone on to build successful careers at Teamwork Mauritius.
- A reference confirming this is available from the CEO of Teamwork Mauritius, under Recommendations on LinkedIn.
- Client was acquiring new entities needing SSO and ADFS federation.
- Entities were in completely different time zones from the main contact.
- Each entity had its own existing IT provider to coordinate with directly.
- Owned the project for 11 months, start to finish.
- Worked through attribute mapping and identity federation configuration.
- Scheduled and ran calls across multiple time zones.
- Coordinated with the client's contact, each entity's stakeholders and external providers.
- Each entity was successfully federated with correct attributes and access.
- No disruption to entities' existing operations during their transition.
- The project ran the full 11 months without losing continuity.
- Every new server deployment was fully manual.
- Included OS install from a specific required ISO, VM creation and tool installs.
- Each deployment took 4 to 5 hours, with 3 to 7 servers a week.
- Automation wasn't yet common practice at the time.
- Helped build the PowerShell script automating the repetitive deployment steps.
- Covered OS configuration, tool installation, monitoring and security setup.
- Fine tuned and maintained the script going forward.
- Packer and Ansible were introduced later by other teams to build on this.
- Deployment time dropped noticeably once automation was in place.
- Cut down manual repetition across 3 to 7 servers each week.
- Built the foundation for the team's broader shift away from manual deployments.
Courses
Certification covering core Excel 365/2019 skills.
Course on leading and adapting to organizational change.
Course on applying emotional intelligence in a professional setting.
Course on practical time management and prioritization techniques.
Education
Diploma in Computer Programming
Algonquin College
Interests
Playing on and off for about 15 years, with a 7 year break. Back into it since 2023, always up for a game.
I come from Mauritius, a small tropical island surrounded by the sea, so swimming has always come naturally.
I maintain a fully documented enterprise home lab where I build and test production-style environments from scratch.
Exploring new places, from a simple hike to a longer journey. Vietnam, Singapore, Bali, Phuket, Bangkok, Malaysia and Punta Cana so far, with more destinations always on the list.
Contact
Open to new opportunities in infrastructure and cloud. Reach out any time.
Toronto, Ontario · English & French