Chandan Anuth
Toronto, Ontario

Infrastructure that runs
quietly in the background.

Infrastructure Engineer & Cloud Consultant

Professional IT with 17 years of experience designing, implementing and supporting enterprise Windows, cloud and hybrid infrastructures across MSP and enterprise environments. I've always enjoyed learning new technologies and understanding how enterprise systems work. Outside of work, I maintain a fully documented enterprise home lab where I build and test complete production-style environments from scratch, so I can keep learning and validating new technologies. Always happy to walk through the lab and talk through the design decisions behind it. Passionate about tech, scripting, automating, and gaming.

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17years in IT infrastructure
6employers, MSP to enterprise
5certifications, Azure & AWS
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Career

Experience

Technical Customer Success Manager
Parallels, Toronto, ON
Oct 2025 — May 2026
  • Served as the primary post-sales technical advisor for high budget enterprise customers.
  • Helped them successfully deploy on AWS, Azure or on-prem, and integrate, optimize and maintain Parallels RAS infrastructure.
  • Also responsible for driving product adoption, customer satisfaction and long-term success.
Core: Parallels RAS, Microsoft Entra ID, Active Directory, Azure, AWS, RDS, RAS Farms, Citrix migrations to RAS, identity providers, MFA, certificates
Cloud Infrastructure Consultant
Teamwork Canada (AWS Gold Partner)
Nov 2022 — Sep 2025
  • Managed AWS environments end to end: VPC networking, security groups, IAM policies, site-to-site VPN, EBS storage, backup and monitoring, plus disaster recovery migrations and DR testing across production and non-production customer environments.
  • Identified and implemented Reserved Instances and Savings Plans to optimize AWS costs, delivering a 20 to 30% reduction in cloud spend for a client account without impacting performance.
  • Acted as the primary infrastructure consultant for designing, implementing, administering and supporting cloud and hybrid infrastructure across multiple managed service customers.
  • Had a portfolio of 20+ customers running SAP workloads, covering Windows Server infrastructure, Active Directory, virtualization and cloud services across industries including Pharmaceutical, Manufacturing and Food.
  • Helped the team with complex projects such as Disaster Recovery, infra migrations and Security Hardening.
  • Worked closely with the SAP Basis team on infra-related tasks such as Kernel upgrades and SAP patching.
  • Monitored the environment with Grafana, Cockpit ITSM, Datadog and Zabbix.
  • Held a consistent SLA of above 97% across MSP customers through incident resolution.
Core: AWS, Reserved Instances, Savings Plans, Cost Optimization, Azure, Windows Server, Linux, Active Directory, Microsoft Entra ID, VMware vSphere, Hyper-V, Microsoft 365, PowerShell, Datadog, Grafana, Zabbix, Cockpit ITSM, VPN, Firewalls, DNS, DHCP, IIS, SSL Certificates, SAP Infrastructure, Git, Terraform, Ansible
Technical Team Lead
Teamwork Corporate, Mauritius
Sep 2022
  • 1 month role. Was planning to move to Canada, initially hired as Team Lead at Teamwork Mauritius, but since the move was happening within 2 months, duties were reassigned to help build the tech team in Mauritius.
  • The hiring process was a success, with a personal recommendation publicly available from the CEO of Teamwork Mauritius on LinkedIn.
IT Systems Engineer
Binary Technology, Mauritius
Dec 2021 — Jul 2022
  • Supported the backend infrastructure and SQL Server powering an online gambling platform operating in a heavily regulated financial environment with strict compliance and governance requirements.
  • Investigated complex production incidents involving player account balances, game malfunctions and backend system anomalies to identify infrastructure and application-related issues.
  • Collaborated with development and operations teams to troubleshoot production issues, validate fixes and maintain service continuity across critical gaming platforms.
Core: Microsoft SQL Server, Azure, DNS, CDN, API, PowerShell, F5, Grafana, Kibana, Chrome DevTools, Jira, Confluence
System and Windows Engineer
LINKBYNET / Accenture, Mauritius
Apr 2011 — Nov 2021
  • Moved from System Administrator to System & Windows Engineer, supporting customers across cloud and hybrid environments.
  • Administered Windows Server, Active Directory and enterprise infrastructure for multiple business customers, ensuring platform availability, security and operational stability.
  • Worked on an 11 month Single Sign-On (SSO) implementation project for a multinational customer with offices across multiple time zones, coordinating deployment and implementation activities.
  • Automated server provisioning and administrative tasks using PowerShell to improve operational efficiency and standardize infrastructure deployments.
  • Worked across Incident and Run operations, troubleshooting complex infrastructure issues, performing production maintenance and supporting business-critical environments.
Core: IIS, Windows Server, Linux, AD, ADFS, SSO, 365 Administration, Hyper-V, OVH Cloud, DNS, PowerShell, SSL Certificates, Citrix, Centreon, VTOM, Tidal, VMware
Analyst, Developer, BPO
Expand Technology, Mauritius
May 2010 — Dec 2010
  • Processed high-volume business documents using OCR technologies while ensuring data accuracy and quality.
IT Support Officer
Aquarelle, Mauritius
Jan 2009 — Apr 2010
  • Provided desktop, hardware, software and end-user technical support for staff across the organization.
Toolset

Skills

Cloud platforms

AWS — VPC, IAM, Security Groups, Site-to-Site VPN, EBS, Reserved Instances, Savings Plans Azure — IaaS, PaaS, SaaS

Identity & access

Active Directory Microsoft Entra ID PIM MFA & Conditional Access

Systems & virtualization

Windows Server VMware Hyper-V Linux

Microsoft 365 & data

Microsoft 365 Exchange SQL Server

Backup & disaster recovery

Veeam Azure Backup Azure Site Recovery Disaster Recovery

Automation & IaC

PowerShell Terraform

Networking & service management

Networking & Firewalls ITIL

Certifications

AWS Certified Solutions Architect – Associate AWS Solutions Architect – Associate
Microsoft Certified Azure Administrator Associate AZ-104 Azure Administrator Associate (AZ-104)
Microsoft Certified Azure Fundamentals AZ-900 Azure Fundamentals (AZ-900)
ITIL Foundation Certificate in IT Service Management ITIL® Foundation
GitLab Certified Associate GitLab Certified Associate

Language skills

LanguageLevel
Creole (Mauritius)Mother tongue
EnglishNative
FrenchNative
Projects

Portfolio

Eight projects I owned end to end, presented as I actually experienced them. Use the arrows or swipe to move through them. 1 / 8

01PROCESS DESIGN

Fixing a Broken Customer Onboarding Process

Parallels · 2025 to 2026

Challenge

  • New customer onboarding had no real structure when I joined.
  • Sales introduced the TCSM by email, and that was it.
  • Infrastructure requirement forms were sent by non-technical sales staff, and customers who didn't understand the product often filled them out wrong.
  • Result: extra meetings to redo work, and a rocky first impression.

What I did

  • Raised the issue and pushed for recurring meetings between sales and delivery.
  • Built a standardized onboarding presentation from scratch.
  • Covered team structure, timezones, implementation phases and environment validation.
  • Included contact info, documentation links, SOW location and quiet customer protocol.

Result

  • Every new customer now gets the same clear introduction.
  • Rework from incomplete requirement forms dropped.
  • Customers had one reference point instead of confused early meetings.
02PROCESS DESIGN

Redesigning a Client Service Catalog

Teamwork Canada · 2022 to 2025

Challenge

  • Clients often didn't understand what they were paying for each month.
  • Requests quietly turned into projects with no clear line drawn.
  • The existing catalog hadn't been updated for current technology or severity handling.

What I did

  • Redesigned the service catalog into three tiers: Bronze, Silver, Gold.
  • Reworked the severity and priority matrix for consistent escalations.
  • Drew a clear line between monthly plan items and separately scoped projects.
  • Updated the catalog to reflect services clients actually needed.

Result

  • Clients had a much clearer picture of what their plan covered.
  • Reduced disputes at renewal time.
  • Made it easier to say "this is a project" without an awkward conversation.
03AWS / COST OPTIMIZATION

AWS Cloud Cost Optimization and a Licensing Rebuild Under Live Conditions

Teamwork Canada · 2022 to 2025

Challenge

  • Client asked why AWS costs kept climbing year over year.
  • The account had years of neglect: detached disks never deleted.
  • Backups were running with excessively long retention periods.
  • Reserved Instances and Savings Plans were purchased but never properly utilized.
  • Servers were running SUSE Linux Enterprise for SAP licensing the client didn't need.

What I did

  • Audited the account fully, training a junior team member through the process.
  • Rebuilt several servers onto the correct licensing platform.
  • Ran the rebuild in phases over several months on live production.
  • Kept the same network addressing and data intact throughout.

Result

  • Cloud spend dropped 20 to 30% with minimal downtime.
  • Savings became a concrete point in the client's renewal conversation.
  • The junior engineer could run similar audits independently afterward.
04AWS / DISASTER RECOVERY

AWS Disaster Recovery Migration Under Time Pressure

Teamwork Canada · 2022 to 2025

Challenge

  • The client's DR environment ran on CloudEndure with no documentation.
  • No handover notes, no one else on the team familiar with the setup.
  • Needed to move to AWS Elastic Disaster Recovery before legacy support ended.
  • Zero room for extended downtime during the cutover.

What I did

  • Mapped the existing replication setup from scratch.
  • Rebuilt the architecture on AWS DRS and configured replication for every server.
  • Ran multiple recovery tests before committing to a live cutover date.
  • Coordinated the actual cutover with client stakeholders in real time.

Result

  • Migration completed successfully with no data loss.
  • Minimal disruption to the client's operations.
  • Authored full runbooks so the environment never depends on one person again.
05AWS / SECURITY

AWS Security Hardening Following a Vulnerability Assessment

Teamwork Canada · 2022 to 2025

Challenge

  • A Qualys vulnerability scan came back with a long list of findings.
  • Findings ranged from minor configuration issues to real exposure.
  • Needed to be addressed quickly without disrupting live production.

What I did

  • Worked through the Qualys report systematically.
  • Prioritized findings by actual risk rather than just severity score.
  • Carried out remediation directly: patching, configuration changes, closing exposure.
  • Coordinated timing with the client so nothing broke production.

Result

  • Client's environment came out measurably more secure.
  • Highest risk findings closed first, with a clear path for the rest.
  • Reinforced that security is actively managed, not a one time checkbox.
06LEADERSHIP

Hiring and Building a Technical Team

Teamwork Corporate, Mauritius · 2022

Challenge

  • Originally hired as Technical Team Lead at Teamwork Mauritius.
  • Approval for Canada came in within 1 month of starting.
  • Duties were reassigned to focus on building out the technical team before the move.

What I did

  • Conducted the technical interviews of candidates.
  • Led the selection process for multiple new hires.
  • Did this during my time as Technical Team Lead.

Result

  • Several people I hired are still with the company today.
  • They've gone on to build successful careers at Teamwork Mauritius.
  • A reference confirming this is available from the CEO of Teamwork Mauritius, under Recommendations on LinkedIn.
07IDENTITY / SSO

An 11 Month SSO Implementation Across Time Zones and Vendors

LINKBYNET / Accenture · 2011 to 2021

Challenge

  • Client was acquiring new entities needing SSO and ADFS federation.
  • Entities were in completely different time zones from the main contact.
  • Each entity had its own existing IT provider to coordinate with directly.

What I did

  • Owned the project for 11 months, start to finish.
  • Worked through attribute mapping and identity federation configuration.
  • Scheduled and ran calls across multiple time zones.
  • Coordinated with the client's contact, each entity's stakeholders and external providers.

Result

  • Each entity was successfully federated with correct attributes and access.
  • No disruption to entities' existing operations during their transition.
  • The project ran the full 11 months without losing continuity.
08AUTOMATION

PowerShell Server Deployment Automation

LINKBYNET · 2011 to 2021

Challenge

  • Every new server deployment was fully manual.
  • Included OS install from a specific required ISO, VM creation and tool installs.
  • Each deployment took 4 to 5 hours, with 3 to 7 servers a week.
  • Automation wasn't yet common practice at the time.

What I did

  • Helped build the PowerShell script automating the repetitive deployment steps.
  • Covered OS configuration, tool installation, monitoring and security setup.
  • Fine tuned and maintained the script going forward.
  • Packer and Ansible were introduced later by other teams to build on this.

Result

  • Deployment time dropped noticeably once automation was in place.
  • Cut down manual repetition across 3 to 7 servers each week.
  • Built the foundation for the team's broader shift away from manual deployments.
Continuous learning

Courses

Select an item for more detail.

Certification covering core Excel 365/2019 skills.

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Course on leading and adapting to organizational change.

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Course on applying emotional intelligence in a professional setting.

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Course on practical time management and prioritization techniques.

Verify certificate
Background

Education

Diploma in Computer Programming

Algonquin College

Off the clock

Interests

Billiards & Snooker

Playing on and off for about 15 years, with a 7 year break. Back into it since 2023, always up for a game.

Swimming

I come from Mauritius, a small tropical island surrounded by the sea, so swimming has always come naturally.

Home Lab

I maintain a fully documented enterprise home lab where I build and test production-style environments from scratch.

Travel

Exploring new places, from a simple hike to a longer journey. Vietnam, Singapore, Bali, Phuket, Bangkok, Malaysia and Punta Cana so far, with more destinations always on the list.

Get in touch

Contact

Open to new opportunities in infrastructure and cloud. Reach out any time.

chandan.anuth@outlook.com +1 437 419 8452 linkedin.com/in/canuth